S PARLOR TERMS AND CONDITOONS

Terms and Conditions for S PARLOR HAIR

Effective Date: 22/12/2024

Welcome to S PARLOR HAIR. These Terms and Conditions (“Terms”) govern your use of our services, website, and interactions with our salon. By visiting our salon, booking an appointment, or using our website, you agree to abide by these Terms. Please read them carefully.

1. Appointments

a. Booking Policy

Appointments can be booked online, by phone, or in person at our salon.
A confirmation message will be sent to your provided contact details upon booking.

b. Cancellations and Rescheduling

We require at least 24 hours’ notice to cancel or reschedule an appointment. Failure to provide adequate notice may result in a cancellation fee.
Late arrivals may result in a shortened service time or rescheduling to another date.

c. No-Show Policy

Clients who fail to show up for an appointment without notice may be charged a no-show fee and may reconsider the appointment or we may need to prepay for future bookings

2. Services

a. Service Guarantee

We strive to provide high-quality hairdressing services tailored to your needs. If you are dissatisfied, please notify us within 5 days, and we will work to address your concerns.

b. Health and Safety

Clients are required to disclose any allergies, sensitivities, or medical conditions that may affect the outcome of the service.
We reserve the right to refuse service if we deem it unsafe or inappropriate.

3. Payments

a. Payment Methods

We accept cash, credit cards, debit cards, and other payment methods as specified in the salon.
Payment is due at the time of service completion.

b. Refunds

Refunds are not provided for completed services. If you are dissatisfied, please contact us to discuss adjustments or resolutions.
Refunds on retail products are only available for unopened, unused items returned within 7 days of purchase with proof of purchase.

4. Retail Products

a. Product Recommendations

Our stylists may recommend retail products to support your hair care routine. These recommendations are personalized but optional.

b. Product Warranty

We are not liable for adverse reactions caused by improper use of retail products. Please follow the product’s instructions carefully.

5. Liability

S PARLOR HAIR is not liable for damages caused by failure to follow aftercare instructions provided by our stylists.
While we take every precaution to ensure a safe and comfortable experience, clients agree to release the salon from liability for unforeseen reactions or outcomes.

6. Privacy Policy

By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

7. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time. Updates will be posted on our website and take effect immediately. By continuing to use our services, you agree to the updated Terms.

8. Contact Us

If you have any questions or concerns regarding these Terms, please contact us: S PARLOR HAIR
Address: Shop A,181 William Street, Melbourne CBD, Goldsbrough Village
Email: sparlorhair@gmail.com
Phone: 0434913902